Leawo Software Privacy Policy

Leawo Software respects your individual privacy, and is committed to protecting your personal information. Generally, you are not required to provide any personal information for browsing Leawo's website. For specific purposes, in case you provide your name, gender, national, date of birth, country, E-mail, phone number, address and other similar personal information that are required for registration or reading E-information by voluntarily filling in forms, you will be deemed to have understood and accepted the use of your personal information and agreed that Leawo Software uses your personal information for the specific purposes.

Leawo Software is committed to protecting your privacy. We will only collect your personal information for defined purposes. We do not distribute or share your personal information beyond what is strictly necessary to fulfill our obligations to you. We may share your information only with partners who adhere to Leawo's commitment to protecting your privacy. Leawo Software will not sell your personal information in any manner whatsoever. You shall have foreseen and agreed to the occurrence of events when you provide your personal information. Undoubtedly, your privacy is a priority at Leawo Software, and we go to great lengths to protect it.


1. What information do we collect? What do we use it for?
When you place an order on our website, your full name, email address, mailing address, phone number, credit card number, and credit card expiration date will be required. The information is used to complete the transaction and help us provide better support and services to you.


2. How do 3rd party credit card processors protect customer information?
Leawo Software uses secure server hosted by SWREG and other 3rd party credit card processors that encrypt all the customer's personal information including name, address, credit card number, credit card expiration date, etc. before it is sent to us. Encryption works to prevent any malicious use of your personal information. Your credit card information is only used for online transition.


3. What is SWREG?
SWREG is an advanced secure online payment service for software registration that has been in operation since 1987. Leawo Software uses SWREG to provide you with very secure and fast online purchase.


4. About cookies
In order to better understand what services are valuable to our customers, we use "cookies". A cookie is a small text file that a Website writes to your hard drive. Cookies work as your identification card and may record passwords, preferences and purchases. Cookies let the web page server know that you have returned to this site. Cookies can also determine other information, such as the daily visitors to our web site and the pages of the site most frequently visited. Cookies are unique and can only be read by the server that assigns them. They cannot be executed as code or deliver viruses.

You can change the settings in your browser to prevent cookies if you do not want to have a cookie set when you visit our website. However, by doing so, you may not have full access to all the web pages.


5. Our companywide commitment to your privacy
This policy covers the Intel Corporate website and is applicable worldwide. To make sure your personal information is secure, we communicate these guidelines to Leawo employees and strictly enforce privacy safeguards within the company.



Refund Policy

All of Leawo products are sold as "try-before-you-buy" software. The trial versions are available on our website, you can download a copy to evaluate. Then you can verify the program's functions and make sure it works well on your computer before purchasing.

Since the orders are processed automatically online, and registration codes are generated by special system. Your orders could not be canceled once it has been successfully processed, also, your registration code could not be disabled after purchasing.

Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist. If only the purchase occurred within 14 days, the great-cooperation is received, and the problem of the program is really confirmed by both sides, we will refund the purchase price, but you have to undertake the procedure fee.


We provide refund of the purchase price in the following cases:
1. Reproducible bug/error, which we cannot solve the problem within an acceptable period of time or provide a temporary solution. In this circumstance, please cooperate with our technical support and offer the detailed information, such as your computer information, actions before the error occurs, screenshots of error, etc. if required.
2. Hardware incompatibility, which prevents you from using our product on your computer, and we cannot solve the problem within an acceptable period of time or suggest a temporary solution. We strongly recommend that you try the product before you place an order.
3. Duplicate orders (with exactly the same information, such as order number, product, registration information), which happened by accident.


We do not accept the refund request in the following cases:
1. You have mistakenly purchased the wrong software.
2. You have entered the wrong email address and not received the registration code, then you purchased the same product again.
3. Your refund request does not include any particular reasons, only stating the uninstalling of the product with no future use or the program doesn't working, ect.
4. The reason for the refund is about the features we never claim or advertise on our web site.
5. Your refund request is about "Registration backup service" or "Extended download service" which provided by the third party payment platform.
6. Your request is about returning the payment for the CD. When the CD is involved in a request, the price for the CD would not be refunded.
7. Including the purchase day, purchase above one month won't grant refund (This one month does not include the time of solving the software's unusable problem).
8. You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.


Once your refund is issued, please:
1. Uninstall the software and remove it from your computer.
2. Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.

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